Shipping & Returns

Most in-stock orders placed before 2 PM ET are processed the same business day. Later orders typically process by the next business day. Shipping time estimates do not include that handling window.

Once an order has been processed and inventory is available, the shipment method and courier may vary depending on package size, handling requirements, and destination.

Standard shipping is currently free on orders of CAD 199.99 and up across Canada. Orders below CAD 199.99 are charged a flat CAD 14.99 standard shipping fee.

Remote locations may require an additional 2-5 days beyond standard delivery timing.

Delivery estimates are not guaranteed. Onkar Electronics is not liable for delays outside its control, including weather events and courier-related service delays.

• If you notice external damage at delivery, submit a support request right away through the Contact Us page.
• Refuse the shipment and note the refusal due to damage on the bill of lading once verified by our service department.
• Any shortages or shipping damage must be reported within 48 hours of delivery.

Claims for internal damage will not be accepted after 48 hours from package delivery.

If internal damage is discovered within 48 hours, submit a support request to obtain an RA# (return authorization number). Eligible replacement units will be sent at our expense once the return requirements are met.

• Return requests must be submitted within 60 days of the order date.
• Once approved, the product must be delivered back within 14 days.
• If an authorized return does not arrive within 2 weeks, the return request may be cancelled.

• The buyer is responsible for return shipping costs.
• The tracking number must be shared promptly after the return is shipped.
• The unit must be packed in its original manufacturer packaging and then protected inside a cardboard box for the return trip.

• Items must be returned with original packaging, materials, and accessories.
• Products showing installation, damage, misuse, or missing components may be refused or adjusted.
• If you decide to keep the product, no further action is required.

• Product serial numbers are recorded before shipment.
• Tampered serial numbers will result in return cancellation without refund.
• Shipping empty boxes or materially incorrect return contents will also result in cancellation.

If the manufacturer's packaging has been opened or the seal has been broken or cut, a 15% restocking fee will be deducted from the refund.

The original shipping fee paid to deliver the order will also be deducted from the refund amount.

Returned items are inspected before the final refund amount is confirmed.

Refunds are typically issued back to the original payment method once the inspection is complete, but final posting time depends on the payment provider or card issuer.

• Products with altered serial numbers or UPCs.
• Damaged packaging, signs of use, used speaker boxes, and damaged speakers or amplifiers.
• Items that arrive back without the required packaging, contents, or documentation.

If you have questions about shipping damage, return eligibility, or an approved return in progress, use the Contact Us page.

Prompt communication helps avoid delays and makes it easier to validate claims within the required time windows.